Privacy and Security Policies

Welcome to   johnwmmacys.com! We want to assure you of our commitment to protecting your privacy and security. 

This privacy policy covers any personal information that John Wm. Macy’s obtains from you when you use services on this website. This policy does not cover the practices of companies that we do not own or control, or the actions of people whom we do not employ or manage.

Our privacy policy may change in the future. We invite you to check back periodically to see if we have made any changes. If we make any material changes, we will post a notice on our home page.

By using this website, you agree to the terms of our policy.

Information We Collect from You

Depending on how you use our website, we may ask you to share personal information with us. Whether you choose to provide this information is your decision. However, if you choose to withhold information, you may not be able to use some of our services.

When We Collect Your Information

We will ask you for information, including some personal information, if you use one of these services:

  • Signing up for our newsletter: In order to sign up to receive our emails, you need to provide your e-mail address. You may unsubscribe from our email list at any time. If you receive an e-mail and want to avoid further messages, look at the end of the e-mail for instructions on how to remove yourself from the mailing list.
  • Making a purchase: When you buy something on cheesesticks.com, you will need to supply an email address, billing address, phone number, shipping address and credit card information. By making a purchase, you can become a registered user of cheesesticks.com. You can choose to store information needed to make a purchase, such as your shipping and billing addresses in the My Account page.

How We Protect Your Information

We realize that our customers trust us to protect their personal information and we take this responsibility very seriously. We maintain physical, electronic and procedural safeguards to protect your personal information. For example:

  • We use industry-standard Secure Sockets Layer ("SSL") authentication to guarantee the confidentiality of online transactions made on our site. SSL authentication and encryption of the information that you send to us over the Internet help protect your online transaction information from third party interception.
  • We will not display your credit card number when you place an order on our website.
  • We urge you to protect your own privacy. We recommend that you do not share your password with anyone or share your password in an unsolicited phone call or e-mail.

How We Use Your Personal Information

We collect personal information primarily to make our services easier for you to use. We usually use this information for internal purposes, such as studying our customers' preferences. We may also use your information to contact you for customer service and/or promotional purposes.

How to Avoid Receiving Newsletters and Other Material from johnwmmacys.com

We use e-mail addresses to send out newsletters and other announcements with information about our new products, promotions and special features. When you register, you can choose not to receive these announcements by opting-out of delivery. If you receive an e-mail and want to avoid further messages, look at the bottom of the e-mail for instructions on how to remove yourself from the mailing list.

Who Sees Your Personal Information

We may share your personal information with companies that perform services for us, such as fulfilling orders, delivering packages, sending postal mail and e-mails, analyzing customer data, providing marketing assistance, processing credit card payments, investigating fraudulent activity, conducting customer surveys and providing customer service. They may have access to personal information needed to perform their respective functions, but may not disclose your personally identifiable information for other purposes.

Some personal information is stored on data servers owned by other companies, such as the companies that host our website and process ecommerce transactions. This information is for our use only.

Personal information may be disclosed if required by law.

John Wm. Macy’s will not sell or license your personal information under any circumstances.

Making a Purchase

When you make a purchase on johnwmmacys.com, you will need to supply an email address, billing address, telephone number and shipping address. You will also be asked for your credit card information.

Our website is hosted in a PCI (Payment Card Industry) Level-1 compliant data center for optimum security and all credit card information is encrypted. (For more information on PCI Compliance, visit www.pcicompliance.org.) Your transaction information will be transferred and stored in our secure, offline database to allow us to manage and fulfill your order.  

Credit card payments are processed through Authorize.net when your order is received. The following credit cards, issued by a United States or Canadian financial institution, are accepted for payment:

  • Visa
  • MasterCard
  • American Express
  • Discover

We regret that we are unable to accept credit cards that have been issued by banks outside the United States or Canada. Please note: For your personal security, the cardholder name, billing address and “CVV” number (the three or four-digit security number on your credit card) entered to process your order must match those of the credit card used for payment. We reserve the right to cancel any order that does not meet this requirement, though we will first attempt to contact you to resolve any discrepancies.

We’re sorry, we do not accept:

  • Credit cards with billing addresses outside the U.S
  • CODs
  • Personal Checks
  • Money Orders

By making a purchase, you can become a registered user of cheesesticks.com. You can choose to store information needed to make a future purchase, such as your shipping and billing addresses, within your account on the website.

Children Under 13

You can look at our site, but you cannot make a purchase. You also cannot become a registered user, sign up for our emailing list or use any service that asks for personal information. Our site is not designed for children. We do not wish to collect personal information from children under 13.

This policy is designed to protect children. Federal law requires us to take special steps to safeguard children's privacy.

If you register with us and we discover that you are under 13, we will delete your registration. We will send you a message if we do this. If you are under 13 and want to make a purchase, please ask a parent to place the order for you.

Cookies

Johnwmmacys.com uses cookies to store session information so that we can deliver product recommendations and enable you to review your last order, as well as to track the progress of shipment. We also use this information to analyze what information the site visitors find the most useful. The cookies track your computer, not you. They are not connected to any personal information about you. Cookies do not provide us with access to any credit card information.

External Site Links
Johnwmmacys.com may display links to other websites on the internet. Content and Privacy Policies of those sites are the responsibility of their respective owners.

IP Addresses and Logging

The johnwmmacys.com server logs information about visitors, including IP addresses, date/time visited, referring website, length of stay, number of visits, etc. This information is used for site statistics and analysis only.

Questions about This Policy

If you have any questions about this policy, or the content or practices of our website, you can contact us directly by:

  • Calling us toll-free within the U. S. at (800) 643-0573 or at (201) 791-8036
  • Sending an email to customerservice@cheesesticks.com
  • Writing to Customer Service, John Wm. Macy CheeseSticks, Inc., 80 Kipp Avenue, Elmwood Park, NJ 07407
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