Frequently Asked Questions
Why does my package look different than before?
We're introducing updated packaging for John Macy’s Bakery! While the outside has a fresh new look, the artisan recipes, quality ingredients, and signature crunch inside remain the same.
It's a fresh look for the same family recipes.
Why did you update the packaging?
We wanted our packaging to better reflect the quality of what's inside like sourdough and real cheese, while making it easier to shop and recognize your favorite flavors. You’ll notice the flavor call-outs are color-coordinated so you can easily recognize your favorites and spot flavors you might not have tried before.
I received the old package. Did I get an older product?
No. During our transition, you'll see both our previous and updated packaging in stores and online. Both contain the same product, it’s just what’s on the outside that’s different.
When will these be available for purchase online?
We’re working hard to get online orders up as soon as possible. Like our packaging, our website is undergoing a refresh and we hope to be back online very soon!
Where can I get them in stores?
We have limited availability in store at this time. But to find in a store near you, please submit a request through our contact form.
I have a question/feedback for you, where can I send this?
The best place to get in touch is on our contact form here. We track all responses so all of your feedback can be shared with the team!