Cheesesticks :: FAQs
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Frequently Asked Questions

We try to tell our customers all about our products, but sometimes there are questions asked that we hadn’t thought of.  Below are some of the more frequently asked questions and the answers.  Just click on the question and the answer will drop down.  Click again and the answer will go away.  Don’t see the answer you need?  Please e-mail us and we’ll answer you right away.

Where can I buy your products?

We are in many Specialty Food Stores and large Supermarkets, nationally, but it is hard for us to know each of them.  Go to our “Where to Buy” page and look through the list for a local market.  You can also enter your zip code for the closest retailer.  If you know of a retailer that is not listed, please tell us so we can post it for others.

My Costco no longer has your 22 oz. CheeseCrisps bag. Where can I get more?

We get this question a lot. Costco alternates their orders, so we can’t predict the next time they will stock our Asiago & Cheddar 22 oz. CheeseCrisps bag. That’s why we now offer it in our Shop pages, all the time! No need to keep waiting; we’re here for you.

Your products look fragile. Is breakage a problem?

Breakage is a challenge for our products. The unique hand-twisted shape, distinctive texture and great taste that characterize our snacks also result in brittle, irregularly shaped products which are extremely vulnerable to rough handling. Our staff exercises great care in handling and packing our products, but once they leave our plant it's very difficult to control their handling. Regrettably, some breakage is to be expected. If you find breakage that you believe is excessive, please contact us and we'll send a refund or replacement product.

What is the shelf-life of your products?

We print a "best before" date on the bottom panel of each package. That date is twenty-six weeks from the production date. Because we do not add artificial preservatives or stabilizers, our all-natural products are at their very best during the early months following production. Once opened, they should be consumed or saved in tightly sealed storage containers to preserve freshness. You may freeze our products without harming them.

My store doesn’t have all of your varieties. What do I do to get them?

That happens sometimes.  Retailers often select only a few of our offerings.  If you have a favorite, you can let your retailer know you want it.  If they won’t stock it for you, then just order it from us.  Either way, we certainly don’t want to deprive you of your favorite snack!

Sometimes I see products that look and taste just like yours, but have another company’s name. Do you make those?

That’s very possible. We do make our products for some other retailers for their private label brands. While there are some imitators out there, we believe no one makes a CheeseStick or CheeseCrisp quite like we do. So if it matches our quality, looks like us and tastes like us, then…yes, we made it.

I am allergic to nuts. Are there any nuts in your products?

We do not use any nuts or nut oils in our products and there are no nuts or nut-based products present in our manufacturing facility.

Seeds are not required to be disclosed as allergens in the United States. However, Canada includes both sesame seeds and mustard seeds as listed allergens requiring disclosure in nutrition facts. Certain of our products contain sesame seeds and/or mustard seeds. While we clean equipment following production of products containing these ingredients, we cannot be absolutely certain that the risk of cross-contamination has been eliminated.

Are you subject to independent evaluation of food safety and quality control?

We operate under the supervision of the US Food and Drug Administration. Generally, the New Jersey Department acts on behalf of the FDA and may conduct surprise visits at any time. In addition to government supervision, our quality control and food safety systems are independently audited each year in accordance with SQF 2000 Level II food quality and safety standards. SQF is one of a number of systems of standards which meet the requirements of the Global Food Safety Initiative.

Did your business really start in John Macy's New York apartment?

Absolutely! John worked a regular job and baked at night, perfecting his recipe.  When he thought it was ready he took the leap and started offering it to stores. The big break came when a famous New York City specialty food store, Balducci's, put in an order.  The rest is history!

I am a vegan. Do your products contain animal-sourced ingredients?

Generally the answer is yes. While vegan cheeses are available in the marketplace, the predominant enzyme used in the cheese-making process is animal-based rennet. Because we use a range of cheese of both domestic and foreign origin, most of the cheese used in our products will contain rennet.

I am diabetic. Do your products contain sugar?

Yes. However, the level of sugar in our CheeseSticks and CheeseCrisps is laboratory tested at less than one-half gram per serving. This is why the nutrition facts panel displays a quantity of zero grams for sugars. Sugar is used as a catalyst in the fermentation processing which produces the sourdough base for our products. During this process, most of it is consumed by the yeast. This observation does not apply to our SweetSticks, which contain substantial quantities of sugar. In any event we do not make any health claims about sugar content.

I have a promotional discount coupon code. How do I enter the coupon to get the savings?

Enter your discount coupon or promotional code in the small box to the left side of the checkout page (the same page you use to enter payment information). You must click the "apply" button directly below the box to validate the coupon and update your order value. Once this is complete, you can finish the checkout and submit your order.

Do I need to log in before submitting an online order?

Yes, but you may do so at any point before beginning the checkout process. You can shop and add items to your cart without logging in. When you are ready to checkout, log in at the login/my account link on the main menu. If you lose track of your shopping cart, just click the small cart icon above the main menu and then click the checkout button. If you are ordering for the first time, you will be prompted for all needed information during the checkout process. Your user name will be your email address and an account password will be emailed to you.

I cannot remember my username or password? How can I log in to place an order?

Your user name is always your email address. If you don't remember your password, select the login/my account link on the main menu and click on the link to reset your password.